Refund policy

Effective date: 2026-05-10

This policy describes cancellation and refund rules for paid BoardConquest features.

1. Payment model

Our order process is conducted by Paddle.com. Paddle.com Market Ltd is the Merchant of Record for paid orders. Paddle collects payment, calculates taxes, issues purchase documents/invoices and may handle refunds.

2. Cancelling renewal

The subscription is a recurring digital service. Cancelling renewal stops future charges, while Pro access remains active until the end of the already paid period, unless Paddle or mandatory law provides otherwise.

3. EU/EEA consumer withdrawal right

EU/EEA consumers generally have 14 days to withdraw from an online contract. If, during checkout, you expressly consent to the immediate performance of the digital service and acknowledge losing the withdrawal right after full performance, the withdrawal right may expire under digital-content and digital-service rules. If such consent is not validly collected, mandatory consumer rights continue to apply.

4. Refunds

Refunds related to payments, incorrect charges, cards, taxes or invoices may be handled by Paddle Support as the Merchant of Record. You can also contact BoardConquest at admin@boardconquest.com, and we will help route the case to the right channel.

Refunds for unused parts of a billing period are not granted automatically unless required by law, Paddle terms or an individual support decision. After a refund, Pro access may be revoked or limited.

5. Technical complaints

Issues with application operation, account access, technical bugs, AI, PDF library, BGG or planner should be sent directly to admin@boardconquest.com. Payment, invoice or card issues should be reported to Paddle Support or to us if you need help routing the matter.